Refund and Returns Policy
Refund and Return Policy for Let’s Trend Ship Mall Vibe
At Let’s Trend Ship Mall Vibe, we strive to provide our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy below.
1. Returns
You have [30 days] from the date of purchase to return an item for a full refund or exchange, provided it meets the following conditions:
- The item is unused and in its original packaging, with all tags and labels attached.
- A receipt or proof of purchase is included with the return.
2. Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Personal care items
- Any item that has been used or is not in its original condition
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team at md.naushad3520@gmail.com to request a return authorization. Include your order number and details about the item you wish to return.
- Once your return is authorized, you will receive instructions on how to proceed with the return.
- Pack the item securely in its original packaging and include a copy of your receipt.
4. Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable.
5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within [7-10 business days].
6. Exchanges
If you would like to exchange your item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will send you the new item at no additional shipping cost.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within [48 hours] of receiving the product. We will work with you to resolve the issue, which may include a refund or replacement at no additional cost.
8. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page, and your continued use of the site after any changes indicates your acceptance of the new terms.
9. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Let’s Trend Ship Mall Vibe
Email: md.naushad3520@gmail.com